NANDAN SINGH

Manages BKT-2 to NAP Business loan pool across Delhi NCR ROI & PCH, optimizing recovery strategies and achieving collection targets.

Develops and implements effective strategies to improve outstanding credit collection, consistently meeting monthly targets.

Oversees 2 Debt Collection Agencies, ensuring streamlined business loan collection processes and achieving targeted financial outcomes.

Conducts daily agency reviews and analyzes MIS reports to evaluate team and agency performance, informing strategic decisions.

Coordinates with sales and credit teams to resolve challenging cases and customer queries, facilitating effective solutions and ensuring compliance.

Managed 0 BKT to NAP Business loan pool in Delhi NCR, optimizing recovery processes for non-performing assets and achieving collection targets.

Developed and implemented strategies that significantly improved outstanding credit collection, enhancing financial performance.

Oversaw 5 managers and a collection agency, ensuring streamlined business loan collection processes and achieving desired financial results.

Trained and mentored collection staff, enhancing team capabilities and operational efficiency while ensuring compliance with legislative procedures.

Engaged high POS clients to resolve complex queries and secure timely payments, maintaining strong client relationships and improving recovery rates.

Led a team of 30 Field Executives, optimizing paid-off allocation processes and driving efficient account resolution.

Streamlined waiver management and settlement request data rectification, ensuring smooth daily case progression.

Achieved 100% case allocation for PAN-INDIA on the MUCH Software, enhancing resource utilization and operational efficiency.

Maintained accurate MIS reports for executive performance and managed physical verification of receipt queries, ensuring data integrity.

Ensured smooth transition of collections, strictly adhering to RBI and HCI guidelines, minimizing compliance risks.

Monitored and maintained GPS tracking systems, ensuring continuous operation and high data accuracy for clients.

Resolved over 100+ customer queries and complaints regarding GPS functionality and service, significantly enhancing user satisfaction.

Managed and resolved billing-related issues, maintaining accurate daily annexures and ensuring transparent financial records.

Performed comprehensive data entry and managed digital records, ensuring accuracy and accessibility of critical information.

Operated and maintained computer systems for efficient daily workflow, supporting various departmental functions.

Provided essential administrative support, contributing to streamlined office operations and productivity.